ENER-J Smart Touch Switches FAQ

Q: How do ENER-J Smart Touch switches work without a neutral connection?

A: ENER-J Smart Touch switches utilize innovative technology that eliminates the need for a neutral wire. They are designed to work with existing wiring systems, making installation easier and more convenient.

Q: What control options are available for ENER-J Smart Touch switches?

A: ENER-J Smart Touch switches offer multiple control options. They can be manually operated using the sleek glass touch panel on the switch itself. Additionally, you can control them remotely via the ENERJSMART app from your smartphone. They are also compatible with voice control using popular platforms such as Alexa, Google Home, Siri, and even Apple Watch.

Q: Can ENER-J Smart Touch switches be used in both residential and commercial settings?

A: Absolutely! ENER-J Smart Touch switches are suitable for both residential and commercial applications. They offer a stylish and modern solution for controlling lights and devices in various environments.

Q: Do ENER-J Smart Touch switches require a hub or additional equipment for remote control or voice control?

A: No, ENER-J Smart Touch switches do not require any additional hubs or equipment for remote control or voice control. Simply connect the switch to your home Wi-Fi network and pair it with the ENERJSMART app or your preferred voice control platform.

Q: Can I set up schedules or automation with ENER-J Smart Touch switches?

A: Yes, ENER-J Smart Touch switches support scheduling and automation. Using the ENERJSMART app, you can create customized schedules to automatically turn the lights on or off at specific times. You can also integrate them with other smart devices to create personalized automation scenarios.

Q: What back box depth is recommended for installing ENER-J Smart Touch switches?

A: To ensure proper installation, we recommend using a minimum 45mm back box depth for ENER-J Smart Touch switches. The switch itself has a depth of 35mm, so the additional space allows for proper wiring and installation.

Q: Are ENER-J Smart Touch switches compatible with all types of lighting fixtures?

A: ENER-J Smart Touch switches are compatible with most common types of lighting fixtures, including LED, incandescent, CFL, and halogen bulbs. However, it's always recommended to check the product specifications and compatibility guidelines for specific lighting fixtures. Maximum wattage use is 200W per Gang.

Q: What if I encounter any technical issues or need assistance with ENER-J Smart Touch switches?

A: If you have any technical issues or require assistance, our customer support team is here to help. Feel free to reach out to us through our contact page or by email, and we'll be happy to assist you.

Q: Can I use these switches with my Dimmable lights?

A: No, these are only for non-dimmable lights. For Dimmable Lights, we recommend using our Dimmable switch SHA5299.

Q: Can these switches be used 2/3 Way?

A: No, these switches cannot be used as 2/3 way switches. However, through app scene setting, you can use it as a 2 way switch. Watch this video for more details: https://youtu.be/W2pcYp2pPWA.

Q: What is the Wifi Smart 1 Gang Touch Switch?

A: The Wifi Smart 1 Gang Touch Switch is a home automation device that allows you to control your lights or other electrical appliances remotely using a smartphone or voice commands.

Q: Does the Wifi Smart 1 / 2 and 3 Gang Touch Switch require a neutral wire?

A: No, the Wifi Smart 1 Gang Touch Switch does not require a neutral wire for installation. It is designed to work without a neutral wire, making it suitable for older homes or locations where a neutral wire is not available.

Q: How does the Wifi Smart 1 Gang Touch Switch connect to the internet?

A: The Wifi Smart 1 Gang Touch Switch connects to your home's Wi-Fi network to enable remote control and automation features. During the setup process, you will need to connect the switch to your Wi-Fi network using the companion mobile app.

Q: Can I control the Wifi Smart 1 Gang Touch Switch using voice commands?

A: Yes, the Wifi Smart 1 Gang Touch Switch is compatible with voice assistants such as Amazon Alexa or Google Assistant. Once connected to your preferred voice assistant, you can control the switch by giving voice commands.

Q: Does the Wifi Smart 1 Gang Touch Switch have a physical touch button?

A: No, the Wifi Smart 1 Gang Touch Switch does not have a physical touch button. Instead, it features a touch-sensitive panel that responds to touch gestures. You can tap or swipe on the panel to control the switch.

Q: What features can I expect from the Wifi Smart 1 Gang Touch Switch?

A: The Wifi Smart 1 Gang Touch Switch offers several features, including remote control from anywhere using a smartphone, scheduling capabilities, voice control, and compatibility with smart home ecosystems. You can also monitor energy usage and set up automation rules for added convenience.

Q: Is the Wifi Smart 1 Gang Touch Switch easy to install?

A: The installation of the Wifi Smart 1 Gang Touch Switch is relatively straightforward. However, if you're not familiar with electrical wiring, it's recommended to consult a qualified electrician for proper installation.

Q: Can I use multiple Wifi Smart 1 Gang Touch Switches together?

A: Yes, you can use multiple Wifi Smart 1 Gang Touch Switches in your home and control them individually or as a group using the mobile app or voice commands. This allows you to create custom lighting scenes or control multiple appliances simultaneously.

Q: What is the color option available for the Wifi Smart 1 Gang Touch Switch?

A: The Wifi Smart 1 Gang Touch Switch is available in white and black.

Q: What is the warranty period for the Wifi Smart 1 Gang Touch Switch?

A: The warranty period for the Wifi Smart 1 Gang Touch Switch is 1 year.

Q: How to add to the app?

A: Pairing Instructions (Wifi): Download the ENERJSMART App on the APP STORE (iPhone) or Playstore (Android), login and register with your email id or mobile phone number. Click on 'Add Device +' on the top right, select 'Lighting - Light Source(Wifi)' for Smart lighting, click Next and select your Wi-Fi network and enter the password (ensure your Wi-Fi selected on your smartphone is also on 2.4G and not 5G. Also ensure firewalls are disabled at the time of adding the smart device). Ensure the device is in pairing mode (light should be in blinking mode). Hold on to one of the buttons on the switch plate for 5 seconds, click the button on the screen which says, 'Ensure light is blinking rapidly', click Confirm and wait for the device to be added (takes approximately 1-3 minutes). If you are still unable to add the device, then we recommend checking your Wi-Fi frequency is set to 2.4G and no firewall is blocking the device to be added.

Q: Can these switches be wired in 2 way configuration?

A: No, these switches cannot be wired in a 2 way configuration.